Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform (CPaaS) market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Why this role matters: Vonage works with wireless carrier (operator) partners and has acquired licenses to operate as a service provider in multiple countries, enabling the delivery of a growing portfolio of voice, messaging and data Carrier Services to our global customer base.
You will support Vonage to increase performance, impact and growth of our carrier compliance messaging services (utilizing Toll Free Numbers, Short Codes and 10-Digit Long Codes), working closely with our various carrier partners in collaboration with our internal teams to help support new and existing customers and drive revenue. Vonage is seeking to recruit a Number Services Registration Analyst to support the delivery and ongoing management of these Sales and GoToMarket related functions.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW… What you will do: US and Canada Toll-Free Number (TFN) use case verifications10DLC use case verificationsProcess customer orders and perform compliance checksCommunicate to both customers and carrier partnersCollaborate with internal team members to resolve issues, automate operational tasksCollaborate with sales, support, product and carrier teams on specific projectsDocumentation of changesTrouble-shooting and issue resolutionProject manage new short code activations as neededWhat you will bring: An end-to-end perspective of delivering carrier messaging services to B2B customersStrong analytical skills and strategic thinkingAbility to assimilate complex operational challengesAbility work across diverse teams, engage and deliverExcellent written and verbal communication skills (English)Client-focused attitude, with an enthusiastic and proactive natureExcellent attention to detail and the ability to juggle multiple projects in a fast-paced environmentDemonstrate commitment to teamwork and flexibility to get stuff doneRequired: Some understanding of telephony, mobile messaging and fraudFamiliarity with ticketing and knowledge management systemsSelf-motivated and driven with strong multi-tasking and time management skillsComfortable working in a distributed team with autonomyAdaptive communication skills, and a collaborative, cross-functional working styleDesired Skills and Experience: Familiarity with the SMS.MMS messaging industry information found at the US CTIA, Canada CTA and USShortCodes.comUnderstanding of voice and SMS/MMSKnowledge of how the voice and messaging markets are regulated, operated and managedExperience working with telecom carriers, aggregators and regulatory bodiesExperience using Zendesk and Atlassian Jira and ConfluenceExperience using Google Workspace and Microsoft OfficeSQL experience using Kibana, Snowflake and mysql#LI-WW1
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