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Oracle Cloud EPM - Client Services Engagement Manager The Client Services Engagement Manager at Argano is not just a role but a critical linchpin in the client relationship and delivery model. This position is the cornerstone of our interface with clients, embodying the Argano brand and ethos in every interaction. As the face of Argano to our clients, this role holds the dual responsibility of ensuring client satisfaction and being the vigilant eyes and ears of Argano, continually seeking opportunities to enhance and expand our service scope. It involves an intricate balance of nurturing client relationships while simultaneously leveraging our expertise to identify and address their business challenges with innovative technical solutions. The Engagement Manager is the conduit through which Argano's commitment to delivering excellence and driving client success is realized.
RESPONSIBILITIES: Serve as the primary ambassador of Argano to clients, embodying our values and commitment to excellence. Forge and maintain robust, enduring relationships with clients, being their trusted advisor and first point of contact. Ensure the highest levels of client satisfaction, acting as Argano's ears and eyes on the ground to gauge client needs and feedback. Proactively identify and mitigate potential issues and risks, maintaining the integrity and quality of our service delivery. Skillfully manage client escalations, resolving them with efficiency and tact. Keep clients consistently informed with clear, effective communication, ensuring they are aligned with project progress and any changes. Deeply understand client business objectives and challenges, using this insight to tailor solutions that integrate Argano's technical prowess. Actively identify opportunities for upselling or expanding Argano's services based on evolving client needs. Ensure seamless planning, execution, and delivery of services, embodying Argano's commitment to quality at every stage. Coordinate closely with internal teams, ensuring a harmonized approach to client engagement and delivery. Regularly conduct assessments to refine and enhance our service model and delivery. MINIMUM AND/OR PREFERRED QUALIFICATIONS EDUCATION: Bachelor's degree in Information Technology, Computer Science, Engineering, or other technical degree or any relevant field. EXPERIENCE: 5-10 years of experience in client services or project management, with a proven track record in managing complex, client-facing projects. 5+ years of implementation experience or hands-on administration with Oracle EPM/BI solutions is required Experience with Oracle Planning Cloud (previously PBCS or EPBCS) preferred Experience with Oracle Financial Close and Consolidations (FCC) Cloud preferred Experience with Oracle Data Management or FDMEE desired Experience with Smart View required Experience with Narrative Reporting desired Experience with Essbase 21c (on prem or cloud) preferred Experience with Oracle Account Reconciliation (ARCS) Demonstrated ability to handle multiple projects effectively, with exceptional communication and interpersonal skills. SKILL REQUIREMENTS : Communication Skills: Exceptional verbal and written skills to interact effectively with clients and internal teams, conveying complex ideas clearly. Client Relationship Management: Build and maintain positive, productive relationships with clients, ensuring their needs are met and satisfaction is achieved. Project Management Skills: Expertise in planning, executing, and delivering projects efficiently, coordinating tasks and timelines with precision. Strategic Thinking Skills: Ability to contribute to and execute strategic plans that align with client objectives and Argano's capabilities. Negotiation Skills: Skilled in negotiating contracts, agreements, and service levels to meet client and company needs. Problem Solving Skills: Quick identification and resolution of client issues, working collaboratively for effective solutions. Organization and Time Management: Strong ability to manage multiple priorities and tasks, ensuring consistent adherence to deadlines. Team Collaboration Skills: Work seamlessly with cross-functional teams, fostering a positive and collaborative environment. Adaptability: Adapt swiftly to changes in client requirements or project scopes, maintaining project integrity and client satisfaction. The base compensation range for this position is $120,000 - $160,000 commensurate with experience. Argano also offers a performance-based bonus and strong benefits package including Medical, Dental, Vision, 401K, Paid Parental Leave and Flexible Time Off.
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