We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
As a Senior Key Account Executive, SMB at Tripadvisor, you’ll own the full customer lifecycle, working with existing and new customers to grow overall revenue of a portfolio of high value SMB accounts and strategic groups. Engaged in a consultative approach, you’ll demonstrate our business value and ultimately land, expand, nurture and retain strategic accounts. You will have access to training, processes and tools to support success in this role. A majority of the customer interactions and business will be conducted over video calls, phone and email.
This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking sales experience in territory management in e-commerce, SAS, and other digital platforms along with demonstrated success with exceeding sales targets and growing a book of business. You are the right person for this role if you are proactive, motivated, strategic, organized, and able to work well in a fast-paced environment.
What You'll Do:
Manages and grows revenue of territory, ensuring that retention business, customer acquisition, and upselling opportunities are maximized
Acquire a thorough understanding of key customer needs and requirements by building impactful and strategic account plans
Expand and nurture relationships with existing customers by uncovering business needs and continuously proposing solutions that meet their objectives
Conduct in-depth product demonstrations and consultatively position our hotel solutions, value proposition and benefit for business success
Successfully negotiate, renew existing customers, and close new business
Be capable of articulating data insights and metrics to demonstrate return on investment in line with clients’ business objectives
Achieve and exceed agreed sales targets quarterly on revenue & other related KPIs
Demonstrates strong judgment and independent decision-making for obtaining solutions to internal and external problems
Serve as the link of communication between key customers and internal teams
Collaborate with other teams in the pursuit of excellent results and flawless execution
Networks with senior internal and external personnel in the pursuit of professional development and to further industry knowledge & expertise
Skills & Experience:
Minimum 5+ years of accounts management experience selling into more complex organizations
Bachelor’s Degree
Territory and pipeline management experience using a CRM (Salesforce)
Demonstrated sales aptitude (negotiations & closing) with relentlessly high standards
Sales experience in e-commerce, SAS, and other digital platforms
Excellent written and oral communication in English and Italian / Spanish
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com .
