Senior Manager, Customer Success Engineering Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.
A Gartner Magic Quadrant Leader for 13 years in a row , Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we're looking for right now!
The Senior CSE Manager Role :
Step into a pivotal role at Qlik! As the Senior Manager for Customer Success Engineering, your primary focus will be leading a dedicated team of Qlik experts, steering them to deliver remarkable outcomes for our cloud customers.
You'll spearhead guidance on platform architecture, ensuring that implementations are secure, scalable, and align with best practices, all aimed at driving superior customer success.
What makes this role interesting?
Leadership Excellence: Head a top-tier Customer Success Engineering team, fostering a culture of talent retention, seamless onboarding, and cross-company collaboration.
Drive Customer Triumph: Enhance renewal rates, reduce churn, and boost product value through improved adoption and overall customer health scores. Fuel business growth via advocacy and reference-ability.
Holistic Management: Oversee the entire spectrum of Customer Success Engineering activities, covering planning, onboarding, delivery, resource allocation, and amplifying the customer's voice.
Here's how you'll be making an impact:
Attract and retain top talent. Elevate product adoption and customer success. Ensure seamless onboarding and efficient resource management. We're looking for a teammate with:
Proven success in leading globally distributed technical teams, emphasizing exceptional people management and operational excellence. Visionary leadership that attracts, nurtures, and inspires talent. A drive for customer success with a keen focus on outcomes. 5+ years leading globally distributed technical teams with up to 10 members. 7+ years of experience in Data Analytics. 5-7 years in managing internal or external clients for complex technical solutions. Proficiency in remote team leadership across multiple time zones. Demonstrated ability to scale teams in a high-growth environment. Eagerness for continuous learning and development. Excellent communication and collaborative skills. Preferred: Bachelor's degree or related industry experience. Th e l ocation for this role is :
Barcelona, Spain
Ready to lead a high-profile team in a dynamic environment? Apply now to j oin us at Qlik and be at the forefront of Data Analytics and Integration!
G enuine career progression pathways and mentoring programs C ulture of innovation, technology, collaboration, and openness F lexible, diverse, and international work environment Giving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor's Equal Employment Opportunity Posters , including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision .
If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form .
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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