Job Description Technical Application Scientist I, English and French, German, Italian or Spanish speaker About us: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It's a chance to realize your best – professionally and personally.
The Job: Looking for an engaging and dynamic role? In our Technical Support position, you will not be bored. Be prepared to encounter captivating inquiries from researchers that will challenge your scientific knowledge. This job also entails regular collaboration with various departments and colleagues to effectively resolve inquiries, allowing you to showcase your creativity and adaptability by finding rapid and efficient solutions.
Continuous learning is important in this role, as you'll be expected to share your expertise and experiences with your peers, while staying updated on the latest products, solutions, and processes. If you thrive on working with technical information and enjoy interacting with people, this position is tailor-made for you.
At Thermo Fisher Scientific, we provide an environment that fosters growth, development, and challenging work opportunities throughout your career. For this entry level position, we are currently seeking candidates based in the Madrid region to join our Alcobendas office. Join our friendly and supportive international team, where you will feel right at home.
We offer numerous benefits to our team members, aimed at promoting a healthy work-life balance. These include for example the option to work from home one day per week and access to private health insurance. Moreover, we are dedicated to empowering our colleagues in their professional growth by providing excellent training and development opportunities throughout their careers. Discover what Mai, a Technical Application Scientist, finds fulfilling about this role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be "What we like most being a Technical Application Scientist (TAS)" Technical Application Scientists are sharing the expertise and technological advancements with researchers, helping them in making the world a better place—whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
The job is all about the customer and providing help and guidance. A satisfied customer with positive feedback for the support you have provided is worth more than anything else and is ultimately a validation for the quality of your work. You will be supporting ThermoFisher Scientific products to both internal and external customers.
What will you do: Provide technical support for Thermo Fisher Scientific Life Sciences product lines and services by answering customer technical inquiries received via telephone, email or web chatAccurately record pertinent information from customer contacts in Customer Relationship Management systemParticipate in frequent trainings on products and continuing education on new applications and technologiesRecommend and implement improvements in processes, FAQ and technical informationParticipate in additional special team or individual projectsEducation and competencies required: A BSc. or MSc. degree in Life Sciences or a similar field1 year laboratory experienceEffective communication, both written and oralCustomer centric attitudeProficient in English and another language (French, German, Italian or Spanish)What's in it for you: Competitive salaryAnnual Incentive bonusGenerous benefits packageExcellent career progression as part of a global organizationAn innovative and international working environmentApply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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