Job Description: Mission- To ensure the global Material Support & Logistics flow from Order launch to Customer Delivery forAHE Military Customer- To manage the customer's portfolio for spares parts and component R&O for Spanish Tiger Fleet.- Contribute to customer satisfaction being the voice of the customer internally when at the same timebeing the face of AH towards the customer regarding Material Support & Logistics activities.Main activities• Spare Frame Contract & Repair Frame Contract AHT Focal Point for Spanish Customer• Control and complete when necessary the customers' orders I requests and ensure contract respect• OCMP focal point for SpOsç• GSE retrofit Focal point for SpOs• Focal point between SpOS and AH/AHD KLMs SpOS focal point (link with AH/AHD CLM & KLM)• Motorization of customer orders through SAP, NAMSIS and Dashboard• Control of back order• Coordinate with CLM / KLMs to ensure spares deliveries and repairs from AH/AHD platforms• Flexible orders coordination flow• Analysis and validation to customer of RLT orders according to GD procedure• Special Support in case of AOG situation for new orders or upgrade existing ones• Perform contract piloting with SpOS in a monthly basics• Report contract status to contract manager• Participate at internaI meetings for contracts monitoring (SFC, RFC, OCMP)): action plans set up• Participate in contract reviews with customer at managers request• Request price loading (CPL) under customer needs• Updating of FDD for overdue orders (SFC, RFC)• Control of priority list for RFC late repairs iaw customer needs• Management of Discrepancy Reports for Spanish Tiger Customer (RFC, SFC)• Stock monitoring for ensuring CDD for spares delivery (SFC)• Monitoring repair status for ensuring CDD for repairs (RFC)• Analysis of existing problems (misalignment of data, messages discrepancies, etc)• Ensure transversal coordination with different departments to fulfill customer needs• Be in close contact with customers in order to anticipate needs and to satisfy contract commitmentsand end user expectations.• Report generation to allow customer monitoring• Representation of the AHG face to the customer• Contract performance management and customer satisfaction (OTR, TAT...)• Continuous improvement (new solutions...)• Critical items follow up (according to customers need)• Knowledge of contractual T&C (logistics)Mandatory competences- Customer Oriented- Team Management- Knowledge of Military Supply Chain- Knowledge of Business & Finance Management- Continuous Improvement methodologies- Capacity to welcome problems and put in place corrective actions.- Knowledge of aeronautics standards- Experience in working under OTAN standard regulations ( i.e. ASD2000M Normative)Soft Skills- Ability to work in an international & multicultural environment- Ability to build working relationship across multiple disciplines- Autonomy and rigor to apply and follow standards- Capacity to anticipate risks and difficulties- Capacity to analyze, to propose solutions in a synthetic way- Good communication skills- Value creation oriented- Initiative and proactivityLanguages- Fluent in English; Spanish- French or German valuableStudies- Degree/Master in Economics or Business AdministrationThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.Company:Airbus Helicopters España, SAEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Material Support & services
