Introduction SentenceAre you currently working in customer support and want to take the next step? Would you like to handle the more complex cases and be responsible for your own subject areas instead of answering the phone all day? Do you also speak and write French, German and English at C2 level? Then apply now! What you can expect in this roleCommunication with our car hire customers and partners by email, phone and chatProcessing of complex booking enquiries or complaints and escalation cases (2nd and 3rd level case processing)Continuous optimisation and documentation of workflows and processes as well as independent identification of optimisation potential and driving projects in the area of customer excellenceFinding creative solutions for all types of customer concerns until you have found the optimal solution for the customerYour essential experience and educationYou already have experience in 1st level and 2nd level customer support by telephone and are interested in solving complex customer issuesYou can express yourself flawlessly both verbally and in writing in French, German and EnglishFurther language skills e. g. Spanish are a plusYou have a friendly, positive charisma and enjoy personalised customer serviceYou are solution-orientated and keep a cool head when dealing with complex enquiriesYou are permanently located in Spain What's in it for you?We want to make everyday count. This position can be the fast track for your career. Exciting projects and opportunities to grow each day are waiting for youWe are brave and stay curious. You like to dig into new topics, crunch the numbers, decide quickly, learn fast and see setbacks as an opportunity to grow? Perfect, so are we!We believe in acting as owners. We will provide the space and trust to make your own contributions to shape the mobility of tomorrowWe dare to care: For our customers, by creating the best mobility solutions tailored to their needs For your private life, by offering flexible working hours, hybrid working schemes, private health insurance, office exchanges and two amazing locations in Cologne and Alicante For the environment, creating products and partnerships with the aim of helping to preserve our planet and less need to drive to the officeClosureWould you like to be part of our success and expansion strategy?Then apply now, including salary expectations and start date, through our application management system. We look forward to your visit!We, FLOYT Mobility GmbH, are on the best way to becoming the most important platform for individual mobility in Europe. Anyone who wants to travel independently from A to B will find the right offers for this with us - whether for everyday use or on holiday. On our international platforms, we offer our customers the best mobility match from the rental car and car sharing sector.We are part of the e-commerce portfolio of ProSiebenSat.1 Media SE and still maintain a creative start-up vibe at the same time.If you want to work with us in this environment to make our vision a reality and develop yourself in an agile, dynamic setting, then we are the right place for you.Company TextClick here to learn more about the ProSiebenSat.1 Group and our diverse portfolio.You have a disability and would like to apply? Then you are very welcome.We know that we are not entirely accessible yet, but we are working on it. Let's talk about how we can eliminate any barrier together and find an individual solution if needed.Although we refer to one gender in the text, all genders may be implied.
